Central Coast First Aid Training



Public Course Policy


Transfer of Bookings:

Transfers are available prior to the commencement date. A transfer to another course will be issued if we receive a written request 5 business days prior to your nominated course commencement date and will incur a $10.00 administration fee per transfer. If a transfer is made less than 5 business days prior to the course commencement date, a $22.50 administration fee will apply. If a written request is not received within 2 business days of the course commencement date, the participant will forfeit 100% of the course fee.

All requests must be made by
Email: info@ccfirstaid.com.au or
Phone: 1300 502 332


Please see the Student Handbook (page 15) for course refund policy details.

A full refund will be given on faulty products and exchange offered for incorrectly purchased products returned in original packaging within 14 days of purchase. Please contact us in such circumstances so we can resolve the problem.
Email: info@ccfirstaid.com.au or
Phone: 1300 502 332

Schedule Changes:

Events Beyond Our Control: we may need to cancel or reschedule training courses or services due to any event beyond our reasonable control. Central Coast First Aid Training will endeavour to offer an alternate date for your course however, in the event that the alternate date is not suitable, a full refund of the course fee will be provided.


Other Terms and Conditions


Special Needs:

Participants with special needs or disabilities are asked to disclose this information in their enrolment form prior to course commencement. You are expected to describe the nature of the special needs, e.g. hearing impairment, language difficulty, learning difficulty etc. (and attached the relevant documentation). Central Coast First Aid Training will ensure complete confidentiality of this information.


Course Prerequisites:

There are no prerequisites for the HLTAID003 Provide first aid course. An online First Aid workbook can be optionally selected prior to course commencement. The online workbook link and log in details are emailed to students once enrolment is received. This optional pre-learning takes approx. 1.5hrs to complete and consists of a First Aid course manual to assist students with answering a series of multiple choice questions. Answers can be saved and finished any time prior to the course commencement. Participants doing the First Aid Refresher course must have a current certificate and are required to produce this on the day of training.
CPR only participants do not have to complete the online workbook.


Student Information on the Unique Student Identifier (USI):

As a valued client, we would like to inform you that all students undertaking a VET accredited training course are required to provide a USI (Unique Student Identifier) at the time of enrolment. This includes Certificate, Diploma and short courses such as first aid courses.

What is a USI?

A USI gives you access to your online USI account which is made up of ten numbers and letters.
It will look something like this: 3AW88YH9U5.
When applying for a job or enrolling in further study, you will often need to provide your training records and results. One of the main benefits of the USI is that you will have easy access to your training records and results throughout your life. You can access your USI account online from a computer, tablet or smart phone anywhere and anytime.

Do you need a USI?

Every student is required to have a USI before a RTO (such as Healthcorp) can issue your certificate and in order for your results to be added to your training transcript with the USI office.
It is easy to get a USI and you only have to do it once.

How to get a USI

The USI does not cost anything. It is a free service provided by the government to make it easier for you to manage and track your training history.

To create your USI, log on to the Department of Industry’s USI website at www.usi.gov.au

Have at least one form of ID ready from the list below:

•  Drivers Licence
•  Medicare Card
•  Australian Passport
•  Non-Australian Passport (with Australian Visa)
•  Birth Certificate (Australian)
•  Certificate Of Registration By Descent
•  Citizenship Certificate
•  Immi Card

What if I have forgotten my USI?

The USI website www.usi.gov.au provides an option for you to retrieve your USI, if you forget it.

More Information

For more information please visit:

or Email: usi@education.gov.au
Phone: USI office 1300 857 536

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